Frequently Asked Questions
Everything you need to know about your elite fitness equipment and orders.
What is the typical shipping timeframe for heavy equipment?
Standard shipping for gym equipment typically takes 3-7 business days. For heavy items like racks and platforms, we use specialized freight carriers to ensure safe delivery, which may require an additional 2 days for scheduling.
Do you offer professional installation services?
Yes, we provide professional assembly and installation services for commercial and home gym setups. You can select this option at checkout or contact our support team to add it to an existing order.
What is your return policy for fitness gear?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that for heavy freight items, return shipping costs are the responsibility of the customer unless the product is defective.
Are your barbells and plates covered by a warranty?
Absolutely. All VERVE Fitness barbells come with a lifetime warranty against bending, and our bumper plates are covered for 2 years under normal gym usage. Specific warranty details can be found on each product page.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive an email notification with a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer financing options for larger purchases?
We provide several flexible payment solutions, including Afterpay and Zip Money, allowing you to build your dream gym now and pay in manageable interest-free installments.